**Experienced Billing Data Entry Specialist – Virtual Care Management Support**

At arenaflex, we're revolutionizing the way we approach chronic eye diseases, and we're looking for a dedicated and detail-oriented Billing Data Entry Specialist to join our mission. As a key member of our support team, you'll play a crucial role in ensuring timely resolution of benefits questions, maintaining accurate data entry, and providing essential reporting to help achieve arenaflex's revenue goals. **About arenaflex** arenaflex is a pioneering healthcare organization that's leading the way in leveraging data-driven virtual care management to address the growing problem of preventable blindness. With a strong focus on patient-centered care, we're committed to providing tailored, high-impact patient engagements that promote adherence, overcome barriers to care, and empower individuals to take control of their health. **Our Mission** Our mission is to help people affected by chronic eye conditions live healthier, longer lives. We believe that everyone deserves access to high-quality, personalized care, and we're dedicated to making that a reality. Join us in our quest to make a meaningful difference in the lives of millions of people worldwide. **Job Overview** As a Billing Data Entry Specialist, you'll be responsible for supporting both internal and external customers by ensuring timely resolution of benefits questions, maintaining accurate data entry, and providing essential reporting to help achieve arenaflex's revenue goals. You'll work closely with our team of ophthalmic care coaches, enrollment managers, and customer care specialists to ensure seamless communication and coordination. **Key Responsibilities** * Encounter Management: + Complete all necessary encounters for various practices, ensuring accurate data entry in the appropriate Electronic Health Record (EHR) systems. + Verify patient information, diagnoses, and treatment plans to ensure accuracy and completeness. * Optometrist Referral Processing: + Manage the referral process for optometrists by entering referrals from the EHR into Salesforce. + Perform benefits verification prior to sending information to the Enrollment Manager. * Out-of-Pocket (OOP) Cost Ticket Requests: + Address tickets related to OOP costs as generated by the Customer Care (CC) team. + Collaborate with the CC team to resolve OOP cost-related issues. * Eligibility Queries: + Respond to eligibility-related questions from the Enrollment Team as needed, utilizing EHR data. + Verify patient eligibility and benefits to ensure accurate and timely resolution. **Required Skills** * Resourcefulness: Ability to find solutions to problems independently. * Detail-Oriented: Strong focus on accuracy and completeness of work. * Time Management: Effectively prioritize tasks to meet deadlines. * Team Player: Collaborate with team members to achieve shared goals. * Ability to maintain focus in a repetitive work environment. * Strong attention to detail to ensure accuracy in data entry. * Capacity to handle sensitive data with confidentiality. * Effective time management skills while working remotely. * Self-starter with the ability to work independently with minimal supervision. * High School Diploma or GED. * Minimum of 1 year of administrative, data entry, or equivalent experience. * Proficient in Microsoft Office or Google Suite, with experience in Excel or Google Sheets. * Typing speed of 30-40 words per minute. * Familiarity with Electronic Health Records (EHR), preferably NexTech or Athena. * Experience with clinical data entry. (Preferred) * Familiarity with Salesforce. (Preferred) * Knowledge of full cycle billing or coding processes. (Preferred) **Physical Requirements** * Must have a home office or HIPAA-compliant workspace. * Prolonged periods of standing, sitting at the desk, and working on a computer. * Must be able to hear, speak, call, and virtually meet. **Work Environment** arenaflex is a remote-first organization, and we're committed to providing a flexible and supportive work environment. You'll have the freedom to work from the comfort of your own home, with the flexibility to balance your work and personal life. Our remote workspace should be private, offer a low noise level, and be HIPAA-compliant. **Our Culture** At arenaflex, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance. Our culture is built on the following values: * Collaboration: Stay connected through regular team meetings and open communication. * Inclusivity: A diverse team where everyone feels welcome and valued. * Fun Culture: Engage in chats centered around health, wellness, celebrations, and more. * Recognition: Regular feedback, performance incentives, and growth opportunities. **Benefits** * Competitive hourly rate: $19.00 - $21.00/hr. * Medical insurance for full-time employees. * 8 paid holidays and discretionary time off (DTO). * 401(k) plan. * Dental insurance. * Flexible schedule. * Flexible spending account. * Health insurance. * Life insurance. * Paid time off. * Parental leave. * Referral program. * Vision insurance. * Employee Wellness Program. **How to Apply** If you're passionate about making a difference in the lives of millions of people worldwide, we encourage you to apply for this exciting opportunity. Please submit your application, including a brief Culture Index assessment, to be considered for the position. We look forward to hearing from you! **Disclaimer** This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives. Apply Job! Apply for this job