Experienced Customer Experience Associate – Overnight Support Specialist for Sports and Entertainment Products

Welcome to arenaflex: Where Innovation Meets Exceptional Customer Experience At arenaflex, we're redefining the sports and entertainment industry by delivering extraordinary experiences that leave a lasting impact on our customers. Our global team is at the forefront of innovation, trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. We're a dynamic and rapidly growing company that's committed to creating unforgettable moments for our customers, and we're looking for a talented Customer Experience Associate to join our team. About Our Mission Our mission is to bring fans closer to the games they love through cutting-edge technology and unparalleled experiences. We're passionate about providing exceptional customer service, and we're looking for someone who shares our passion for delivering outstanding support to our customers. As a Customer Experience Associate at arenaflex, you'll be the primary point of contact for our customers, providing valuable experience in communication, problem-solving, and conflict-resolution skills that will allow you to grow and develop in your career. Job Overview As a Customer Experience Associate – Overnight Support Specialist, you'll be responsible for providing exceptional customer service to our customers through various channels, including phone, email, chat, and social media. You'll demonstrate product knowledge, problem-solving, and research skills to resolve customer inquiries and issues in a timely and professional manner. You'll also promote the arenaflex brand through your conflict resolution abilities and effective communication skills, advocating for our players to help us grow the business. Key Responsibilities: Provide exceptional customer service through demonstrating product knowledge, problem-solving, and research skills Manage high-quality communications with our customers across several channels – phone, email, chat, and social media Meet high qualitative and productivity KPI expectations of the role, such as quality of customer interactions, average handle time, adherence to shift, etc. Promote the arenaflex brand through your conflict resolution abilities and effective communication skills Advocate for our players to help us grow the business Become licensed in multiple states, through applicable gaming commissions to assist customers across platforms What You'll Bring to the Table To be successful in this role, you'll need to have a strong passion for delivering exceptional customer service, as well as excellent communication, problem-solving, and conflict-resolution skills. You'll also need to be proficient in using technology, including Zendesk (or other ticketing processor systems) and Microsoft Office product suite. Prior online customer support or transferable experience is preferred, and you'll need to be at least 21 years of age due to state(s) licensing requirements. Essential Qualifications: College degree, equivalent, or prior work experience Prior online customer support or transferable experience Ability to work weeknights and weekends due to varying shifts between the hours of 6:00 am - 12:00 am (midnight), which includes 5 days of work with 2 days off Proficiency with Zendesk (or other ticketing processor systems) and Microsoft Office product suite Polite, attentive, and friendly demeanor Preferred Qualifications: Experience working in a fast-paced, dynamic environment Knowledge of the sports and entertainment industry Experience with gaming licenses and regulations Strong analytical and problem-solving skills Ability to work independently and as part of a team Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Experience Associate, you'll have access to ongoing training and development opportunities, including mentorship programs, workshops, and conferences. You'll also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service, and you'll be part of a company that's shaping the future of the sports and entertainment industry. Work Environment and Company Culture At arenaflex, we're proud of our dynamic and inclusive work environment, where everyone is valued and respected. We're a company that's passionate about innovation, creativity, and teamwork, and we're looking for someone who shares our values and is committed to delivering exceptional customer service. Our office is located in a vibrant and exciting area, with plenty of opportunities for professional growth and development. Compensation, Perks, and Benefits At arenaflex, we offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including access to cutting-edge technology, professional development opportunities, and a dynamic and inclusive work environment. As a publicly traded company, we're committed to transparency and accountability, and we're looking for someone who shares our values and is committed to delivering exceptional customer service. Conclusion If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Associate – Overnight Support Specialist position at arenaflex. As a member of our team, you'll have the opportunity to work with a talented group of professionals who are shaping the future of the sports and entertainment industry. You'll also have access to ongoing training and development opportunities, a competitive salary and benefits package, and a dynamic and inclusive work environment. Don't miss out on this exciting opportunity to join our team and help us deliver unforgettable moments for our customers. Apply now and become a part of the arenaflex team! Apply for this job