Experienced Customer Service Representative – Building Loyalty and Confidence through Exceptional Support and Problem Resolution

Welcome to blithequark At blithequark, we are dedicated to delivering outstanding customer experiences that foster loyalty and confidence. As a leader in our industry, we recognize the importance of having a talented team of customer service professionals who can provide top-notch support to our valued customers. We are excited to announce that we are seeking a team of skilled Customer Service Professionals to join our dynamic team in the Downey, CA area. This hybrid role offers the perfect blend of onsite and remote work, with 3 days spent collaborating with our team at our office and 2 days working remotely. Job Overview As a Customer Service Professional at blithequark, you will play a vital role in building customer loyalty and confidence by receiving and responding to customer inquiries via all channels. Your exceptional communication skills, both written and verbal, will enable you to effectively communicate with customers to understand their needs and concerns. You will work closely with our sales professionals and other internal business partners to provide timely and effective solutions to customer problems. Your goal will be to ensure that every customer interaction is positive, professional, and resolves their issue promptly. Key Responsibilities Work directly with customers and sales professionals as a main source for products, services, and problem resolution Respond to incoming calls, emails, and other requests from customers and internal business partners in a timely and professional manner Communicate with customers to understand their needs and concerns, and provide personalized solutions to address their issues Seek assistance from team members when necessary to ensure that customer issues are resolved promptly and efficiently Recommend solutions for customers independently, as well as in collaboration with field representatives or managers Complete basic item look-up/sourcing and order placement independently, or with assistance from our Field Sourcing team Enter orders and follow up on their status to ensure timely and accurate delivery Manage and track all back orders and open orders to minimize delays and ensure customer satisfaction Request credits and enter returns in a timely manner to maintain accurate records and ensure customer satisfaction Maintain delivery status and order source tracking to ensure successful and on-time delivery Qualifications To be successful in this role, you will need to possess excellent customer service skills, including being friendly, courteous, and helpful. You should have a strong background in customer service, with experience handling both phone and email inquiries. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with customers and internal business partners. You should also have intermediate-level skills in MS Office, including Word, Excel, and Outlook. Experience with Oracle and Salesforce is a plus, but not required. Essential Qualifications Good customer service skills, with a focus on being friendly, courteous, and helpful Excellent communication skills, both written and verbal Customer service experience, including both phone and email Attention to detail and ability to accurately enter data into our systems Intermediate-level skills in MS Office, including Word, Excel, and Outlook Strong time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Ability to recognize and resolve basic issues independently, or with assistance from peers Consistently exhibits a high level of motivation and sense of urgency Preferred Qualifications Experience with Oracle and Salesforce Previous experience in a customer-facing role, with a focus on providing exceptional customer service Strong analytical and problem-solving skills, with the ability to think critically and outside the box Ability to work in a fast-paced environment, with a focus on meeting deadlines and achieving goals What We Offer At blithequark, we are committed to providing our employees with a comprehensive range of benefits and perks to support their career growth and well-being. As a Customer Service Professional, you can expect to receive: Competitive pay, with opportunities for advancement and professional growth Paid weekly, with the option to receive payment via direct deposit or ATM debit card Access to health benefits and retirement plan, to support your long-term financial security A personal recruiter to help with job searches and provide assistance when you need it FREE ONLINE skills training, to help you develop new skills and advance your career Contract-to-Hire Opportunity, with the potential to convert to a full-time position Career Growth Opportunities At blithequark, we are committed to supporting the career growth and development of our employees. As a Customer Service Professional, you will have access to a range of training and development opportunities, including online courses, workshops, and mentoring programs. You will also have the opportunity to work with experienced professionals who can provide guidance and support as you advance in your career. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a workplace where everyone feels valued and empowered to succeed. As a Customer Service Professional, you will be part of a dynamic team that is passionate about delivering exceptional customer service and supporting the growth and success of our business. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for our Customer Service Professional position. At blithequark, we offer a unique and supportive work environment, comprehensive benefits, and opportunities for career growth and advancement. Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply today and discover why blithequark is the perfect place to build your career and achieve your goals. Apply for this job