Experienced Customer Service Representative – Delivering Personalized Support and Driving Business Growth with blithequark

Introduction to blithequark At blithequark, we believe that growth is a two-way street. When you grow, we grow. And if you're the kind of person who thrives on solving problems and helping others, you could be the perfect fit to grow your career with us. For over 75 years, we've stood out from the rest of the industry, thanks to our commitment to low rates, outstanding service, and clever marketing. As one of the nation's largest and fastest-growing auto insurers, we're looking for talented individuals like you to join our team and deliver personalized service that demonstrates the value of being insured by blithequark. About the Role We're seeking Customer Service Professionals for our Getzville, NY office. As a Customer Service Representative, you'll be the first point of contact for our customers, answering billing questions, making policy changes, and providing recommendations. You'll have the opportunity to work in a fast-paced, high-volume call center environment, where no two days are ever the same. If you're passionate about providing excellent customer service and want a career with plenty of growth opportunities, let's talk. Key Responsibilities Provide outstanding customer service to policyholders, showcasing expertise and fostering trust to grow customer satisfaction Answer billing questions, make policy changes, and provide recommendations to customers Work effectively in a fast-paced, high-volume call center environment, adapting to changes quickly Develop and maintain solid computer and multi-tasking skills to efficiently manage customer interactions Be open to feedback and willing to learn new skills to support performance and development Qualifications and Skills To succeed as a Customer Service Representative at blithequark, you'll need: Experience providing outstanding customer service, with a focus on expertise, trust, and customer satisfaction Effective communication skills, with the ability to listen empathetically and understand the importance of clear communication A willingness to learn new skills and adapt to changes quickly in a fast-paced environment Solid computer and multi-tasking skills, with the ability to efficiently manage multiple customer interactions A minimum of a high school diploma or equivalent Essential Qualifications In addition to the skills and qualifications listed above, you'll need to be a team player with a positive attitude and a passion for delivering exceptional customer service. You'll be expected to work effectively in a high-volume call center environment, with a focus on providing personalized support to our customers. Preferred Qualifications While not required, preferred qualifications include: Previous experience in a customer-facing role, with a focus on providing exceptional service and support Knowledge of the insurance industry, with a understanding of policy changes and billing procedures Experience working in a fast-paced, high-volume call center environment, with a focus on adaptability and efficiency Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our associates grow and develop in their careers. As a Customer Service Representative, you'll have access to: Ongoing training and development programs, with a focus on building skills and knowledge Opportunities for career advancement, with a focus on promoting from within A supportive and collaborative work environment, with a focus on teamwork and mutual respect Compensation and Benefits We offer a competitive salary range of $18.86 - $28.78 per year, with a starting salary of $20.15 per hour/$40,602.25 per year. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative, with top associates seeing increases up to 15%. In addition to our competitive salary, we offer a range of benefits, including: Premier Medical, Dental, and Vision Insurance with no waiting period Paid Vacation, Sick, and Parental Leave 401(k) Plan Tuition Reimbursement Paid Training and Licensures Work Environment and Company Culture At blithequark, we're committed to creating a work environment that's supportive, collaborative, and inclusive. We believe in fostering a culture of mutual respect, where every associate feels valued and empowered to contribute. Our office in Getzville, NY is a dynamic and fast-paced environment, with a focus on teamwork and camaraderie. Diversity and Inclusion We're proud to be an equal opportunity employer, with a commitment to diversity and inclusion. We believe that every associate deserves to work in an environment that's free from discrimination and harassment, and we're dedicated to creating a workplace that's welcoming and inclusive to all. Conclusion If you're passionate about delivering exceptional customer service and want a career with plenty of growth opportunities, we want to hear from you. As a Customer Service Representative at blithequark, you'll have the chance to work with a talented team of professionals who are dedicated to providing outstanding service and support to our customers. Apply today to join our team and start building a career that's rewarding, challenging, and fun! Apply for this job