Experienced Customer Service Representative – Employee Assistance Program Specialist for Blithequark (Monday – Friday 11:30am-8:00pm EST)

Introduction to Blithequark At blithequark, we are dedicated to building a world of health and wellness around every individual, surrounded by a team of passionate and dedicated colleagues who are driven to transform the healthcare industry. As a leading health solutions company, we reach millions of people through our local presence, digital channels, and a team of over 300,000 purpose-driven colleagues, caring for individuals where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. Job Overview We have an exciting opportunity available for a full-time Customer Service Representative in our Employee Assistance Program (EAP) team. This role is responsible for supporting the provision and use of the Employee Assistance Program, providing exceptional customer service to our members, and connecting them with the resources and benefits they need. If you are a compassionate and empathetic individual with a passion for helping others, we encourage you to apply for this rewarding role. Position Summary As a Customer Service Representative in our EAP team, you will be responsible for supporting the provision and use of the Employee Assistance Program, determining the purpose of calls by actively listening and interacting with callers, and triaging calls in a professional and timely manner. You will take inbound calls and chats from members, connect them with additional and appropriate benefits and external resources, and support them with troubleshooting and de-escalating issues as needed. Key Responsibilities Support the provision and use of the Employee Assistance Program Determine the purpose of calls by actively listening and interacting with callers, and triage calls in a professional and timely manner Take inbound calls and chats from members, and connect them with additional and appropriate benefits and external resources Support members with troubleshooting and de-escalating issues as needed Embody blithequark's core values in each interaction, and assess client needs, researching and articulately communicating information regarding pertinent EAP services and resources Recognize crisis situations, and evaluate for needed action to minimize risk Perform research in internal databases and online to identify potential providers and resources Enter member information into the appropriate EAP system, and document comments and information thoroughly and professionally Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources related to various life skills Utilize relevant databases to research and identify validated, appropriate member resources Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned Essential Qualifications To be successful in this role, you will need: 1+ years of experience in a call center environment Experience in a social, psychological, or human service field, providing client support Experience using Microsoft Office products, specifically Excel, Outlook, and Word High School Diploma or GED Preferred Qualifications While not essential, the following qualifications are preferred: Mental health or Human services background 1-3 years of healthcare experience Skills and Competencies To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with members and provide exceptional customer service. You will also need to be able to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple responsibilities. Strong problem-solving and analytical skills are also essential, with the ability to think critically and make sound decisions. Career Growth Opportunities At blithequark, we are committed to the growth and development of our colleagues. As a Customer Service Representative in our EAP team, you will have access to a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. We encourage our colleagues to take ownership of their careers, and provide the support and resources needed to help them succeed. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment, where every colleague feels valued and supported. We are committed to fostering a workplace where every colleague can thrive, and where diversity, equity, and inclusion are core values. Our company culture is built on a foundation of respect, empathy, and compassion, and we strive to create an environment where every colleague can feel proud to work. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $17.00 - $34.15 per hour, depending on experience and qualifications. We also offer a range of benefits, including affordable medical plan options, a 401(k) plan, and an employee stock purchase plan. Our colleagues also have access to a range of no-cost programs, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching. Conclusion If you are a compassionate and empathetic individual with a passion for helping others, we encourage you to apply for this rewarding role. As a Customer Service Representative in our EAP team, you will have the opportunity to make a real difference in the lives of our members, and to be part of a team that is dedicated to transforming the healthcare industry. Apply now to join our team and start your journey with blithequark. Apply for this job