Experienced Customer Service Representative for Remote Call Center Operations – Delivering Exceptional Patient Experiences and Advancing Health Equity

Welcome to blithequark At blithequark, we are dedicated to making a positive impact on the lives of millions of people around the world. As a global organization, we leverage technology and innovative approaches to deliver high-quality care, connect individuals with essential resources, and foster healthier communities. Our mission is built on a foundation of diversity, inclusion, and a commitment to advancing health equity on a global scale. If you are passionate about making a difference and are looking for a career that offers growth, development, and a sense of purpose, then join us at blithequark. About the Role We are seeking an experienced and compassionate Customer Service Representative to join our remote call center team. As a key member of our team, you will play a vital role in providing exceptional support to patients, providers, and medical staff, ensuring that they receive the care and resources they need to thrive. This is a full-time, 40-hour per week position that offers a unique opportunity to work in a dynamic and fast-paced environment, with a focus on delivering outstanding customer experiences and driving positive health outcomes. Primary Responsibilities Answer a minimum of 11 calls per hour, resolving moderate to complex issues in a professional and empathetic manner Schedule and verify appointments in our clinical information system, ensuring seamless communication and coordination with patients and providers Verify and update patient demographic and insurance information, maintaining accurate and up-to-date records Send and receive tasks to Provider offices, facilitating access to medical care and supporting patients throughout their journey Receive and process expedite, stat, and at-risk referrals, prioritizing urgent cases and ensuring timely resolution Contact patients to advise of appointment and referral status, providing clear and concise communication and support Perform extreme high-volume data entry, maintaining accuracy and attention to detail in a fast-paced environment Process and resolve expedited patient complaints, addressing concerns and providing solutions in a fair and transparent manner Review and process medication refills, ensuring that patients receive the medications they need to manage their health Respond proactively to inquiries from patients, Providers, and internal medical personnel, providing timely and effective support and resolution Qualifications and Requirements To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that enable you to deliver exceptional customer experiences and drive positive health outcomes. The essential qualifications for this position include: High School Diploma or GED 6+ months of Call Center experience, with a focus on customer service and support 6+ months of Customer Service experience, with a proven track record of delivering exceptional customer experiences Proficiency with Microsoft Office applications, including Excel, Outlook, and Word Must be 18 years of age or older Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess: Medical Terminology, with a strong understanding of healthcare concepts and principles Advanced knowledge of insurance products, with the ability to navigate complex insurance systems and processes Training in a medical office-related field, with a strong foundation in clinical practices and procedures CPT and ICD-10 coding, with the ability to accurately code and process medical information Soft Skills and Competencies To succeed in this role, you will need to possess a range of soft skills and competencies that enable you to deliver exceptional customer experiences and drive positive health outcomes. These include: Ability to demonstrate customer service and proper telephone etiquette, with a focus on empathy, active listening, and clear communication Solid oral and written communication skills, with the ability to articulate complex information in a clear and concise manner Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills, with the ability to navigate complex situations and provide effective solutions Ability to prioritize call types, manage multiple tasks and responsibilities, and maintain a high level of productivity in a fast-paced environment Career Growth and Development Opportunities At blithequark, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement, training, and education. As a Customer Service Representative, you will have access to a range of development programs and resources, including: Comprehensive training and onboarding programs, designed to equip you with the skills and knowledge you need to succeed in your role Ongoing coaching and feedback, with a focus on continuous improvement and growth Opportunities for career advancement, with a range of roles and positions available across the organization Access to education and training programs, including workshops, webinars, and online courses Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive culture, which values and respects the contributions of all employees. Our work environment is dynamic, fast-paced, and supportive, with a focus on collaboration, teamwork, and open communication. As a Customer Service Representative, you will be part of a talented and dedicated team, working together to deliver exceptional customer experiences and drive positive health outcomes. Compensation, Perks, and Benefits We offer a competitive hourly rate of $16.00 - $28.27 per hour, depending on experience and qualifications. In addition to your salary, you will have access to a range of benefits, including: Comprehensive benefits package, including medical, dental, and vision coverage Incentive and recognition programs, designed to reward and recognize your contributions and achievements Equity stock purchase and 401k contribution, with a focus on supporting your long-term financial well-being Opportunities for career advancement and growth, with a range of roles and positions available across the organization Conclusion If you are a motivated and compassionate individual who is passionate about delivering exceptional customer experiences and driving positive health outcomes, then we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented and dedicated team, working together to make a positive impact on the lives of millions of people around the world. Join us today and start your journey towards a rewarding and fulfilling career in customer service and healthcare. Apply for this job