**Experienced Customer Service Representative – Pet Industry E-commerce**

Are you a people person with a passion for helping others? Do you have a knack for resolving complex issues and providing exceptional customer experiences? If so, we may have the purr-fect opportunity for you to join arenaflex, a leading e-commerce retailer in the pet industry. As a Customer Service Representative at arenaflex, you will be the face of our company, interacting with customers from all over the country to provide top-notch support and resolve their queries. You will be part of a dynamic team that is dedicated to delivering exceptional customer experiences, and we are looking for someone who shares our passion for helping others. **About arenaflex** arenaflex is revolutionizing the pet industry with its innovative approach to e-commerce. As one of the fastest-growing retailers in the industry, we are committed to providing our customers with an unparalleled shopping experience. Our team is passionate about delivering exceptional customer service, and we are looking for like-minded individuals to join our ranks. **What You'll Do** As a Customer Service Representative at arenaflex, you will be responsible for: * Engaging directly with customers who contact us for a variety of topics, ranging from helping them shop for their new pet to finding the perfect chew toy or problem-solving when something doesn't go as planned. * Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution. * Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and team members alike. * Operating with a willingness to learn, sharing feedback, and being open-minded to grow. * Engaging with teammates, your direct manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. **What You'll Need** To be successful in this role, you will need: * 2 years of customer service experience * Excellent communication skills (written, verbal, and listening) in a written assessment * Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment * Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers * Ability to adapt to change with the business needs of the company * Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ability to maintain confidentiality and secure sensitive information * High school diploma or equivalent * Must be able to pass a background check **Technical Requirements** To ensure a seamless customer experience, you will need to meet the following technical requirements: * Work area must be large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. * Work area acceptable for webcam use. * Have a reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.) Applicants must meet and show this requirement. * You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). * Phone line not required. You must have a cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: + A smartphone or tablet on which the Okta mobile app can be downloaded. + A cell phone that can receive SMS messages and phone calls. **Why arenaflex Customer Service?** At arenaflex, we believe that our team members are the backbone of our company. That's why we offer a range of benefits and opportunities to help you grow and develop your skills. Some of the perks of working with us include: * **YOU BELONG**: arenaflex is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, arenaflex team members are empowered to bring their perspectives to deliver on our mission! * **YOU CAN GROW**: Our culture is for those who thrive on delivering results and becoming their best - no matter their role or location. * **YOU CAN MAKE A DIFFERENCE**: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. * **YOU WILL GET SUPPORT**: When you join arenaflex Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. * **YOU WILL GET REWARDED**: arenaflex has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate arenaflex team members who are making an impact each day. **Equal Opportunity Employer** arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected]. If you have a question regarding your application, please contact [email protected]. To access arenaflex's Customer Privacy Policy, please click here. To access arenaflex's California CPRA Job Applicant Privacy Policy, please click here Apply Job! Apply for this job