**Experienced Customer Service Representative – Remote Contact Center Chat Support**

At arenaflex, we're on a mission to provide exceptional financial services to our members, and we're looking for talented individuals to join our team as Remote Contact Center Chat Representatives. As a key member of our customer service team, you'll play a vital role in delivering top-notch support to our members through various digital channels, including chat, messaging, email, and phone. If you're passionate about providing excellent customer service, have a knack for problem-solving, and are comfortable working in a sales environment, we want to hear from you! **A DAY IN THE LIFE OF A REMOTE CONTACT CENTER CHAT REPRESENTATIVE AT ARENAFLEX** As a Remote Contact Center Chat Representative at arenaflex, you'll have the opportunity to work in a dynamic and supportive environment where you can make a real difference in our members' lives. Here's a glimpse into what a typical day might look like: * **Efficiently and effectively answering member inquiries**: You'll be the go-to person for resolving member issues and providing support through digital channels, including email, web and mobile messaging, chat, and text. * **Providing support for online membership applications**: You'll ensure that online membership applications are completed and submitted in a timely manner, providing a seamless experience for our members. * **Discussing member needs on financial matters**: You'll use multiple remote technology secured/unsecured access channels to discuss financial matters with our members, providing expert advice and guidance. * **Acting as a subject matter expert**: You'll be the go-to expert for all online products and services, including Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. * **Maintaining a strong working knowledge of arenaflex's products and services**: You'll stay up-to-date on the latest products and services offered by arenaflex, ensuring that you can provide expert advice and guidance to our members. **REMOTE CONTACT CENTER CHAT REPRESENTATIVE SKILLS AND QUALIFICATIONS** To be successful in this role, you'll need to possess the following skills and qualifications: * **High School Diploma or equivalent**: You'll need a solid educational foundation to excel in this role. * **1 year of experience in a customer service position**: You'll have a proven track record of providing excellent customer service in a fast-paced environment. * **Meet the requirements for our Telecommuting Program**: You'll need to meet the requirements for our telecommuting program, which includes having a dedicated workspace, a secure and strong internet connection, and an environment free from loud noises or outside distractions. * **Excellent oral, written, and telephone communication skills**: You'll need to be able to communicate effectively with our members through various channels. * **Strong problem-solving and member service skills**: You'll need to be able to resolve member issues and provide expert advice and guidance. * **Working knowledge of Microsoft Office products**: You'll need to be proficient in Microsoft Office products, especially Word, Excel, and PPT. **OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION** * **Work Schedule**: Monday-Friday, 8:00 AM – 5:00 PM * **Travel**: Travel is not necessary for this position. * **Telecommuting**: Telecommuting is possible for this position once training is complete. * **Requirements**: You'll need to have a dedicated workspace, a secure and strong internet connection, and an environment free from loud noises or outside distractions. * **Training**: The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. **WHY SHOULD YOU JOIN THE ARENAFLEX TEAM?** At arenaflex, we're passionate about providing exceptional financial services to our members, and we're committed to creating a safe and inclusive work environment. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities. **OUR CULTURE** Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We're dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. **BENEFITS** Our full-time employees enjoy amazing benefits, including: * **Medical, Dental, and Vision Insurance**: With generous employer premium contributions. * **Health Savings Account**: With employer contributions for eligible employees. * **Employer-Paid Group Life Insurance**: Providing peace of mind for you and your loved ones. * **Voluntary Dependent Life Insurance**: Offering additional protection for your family. * **Retiree insurance**: For eligible employees. * **Paid Vacation & Sick Leave**: To help you recharge and take care of yourself. * **15 Paid Holidays**: Including a Cultural Floating Holiday. * **401K Plan**: With a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%. * **Paid Time Off**: To volunteer with approved non-profits and charities. * **Tuition Reimbursement Program**: To help you pursue your education and career goals. **ARENAFLEX IS AN EQUAL OPPORTUNITY EMPLOYER** We're committed to creating a diverse and inclusive work environment, and we welcome applications from individuals with unique backgrounds, working styles, and skill sets. We're an equal opportunity employer and a drug-free workplace. All locations are tobacco-free facilities. **APPLY NOW** If you're passionate about providing exceptional customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team as a Remote Contact Center Chat Representative at arenaflex. Apply for this job