Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Introduction to blithequark At blithequark, we empower how people live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our mission is to drive innovation, creativity, and impact in the world, and we do what we love – connecting people to the digital world. If you're looking for a career where you can share your ideas freely, learn, grow, and thrive, then blithequark is the place for you. About the Role As a Fiber Customer Support Analyst at blithequark, you will be the face of our company, providing exceptional technical support and customer service to our Fios customers. You will join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices, and answering customer tech questions. Your goal will be to deliver better customer experiences, every time, and make a real difference in people's lives. Key Responsibilities Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their problems. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring they get the most out of our services. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and escalating issues when necessary to ensure prompt resolution. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring seamless connectivity. Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and ensuring customers feel heard and understood. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, ensuring our customers receive support whenever they need it. What We're Looking For We're looking for individuals with a dedication to customer service excellence, amazing communication skills, and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world. If you have a passion for technology and a desire to make a real difference in people's lives, then we want to hear from you. Essential Qualifications Dedication to customer service excellence, with a strong focus on delivering better customer experiences. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. Positive, professional attitude, with a strong work ethic and a willingness to learn and grow. Preferred Qualifications A related Associate Degree or 2+ years' relevant experience in a technical support or customer service role. Technical support call center experience, with a strong understanding of communication and networking components. Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Strong technical skills, with a good understanding of hardware, software, applications, networks, and devices. Excellent communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner. Strong problem-solving and analytical skills, with the ability to troubleshoot issues and provide effective solutions. Ability to work in a fast-paced environment, with a strong focus on delivering better customer experiences. Strong attention to detail, with a focus on ensuring accuracy and quality in all aspects of the role. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop in their careers. We offer a range of training and development programs, including technical training, leadership development, and mentorship opportunities. We also offer a range of benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Work Environment and Company Culture At blithequark, we pride ourselves on our collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. We are committed to diversity and inclusion, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Compensation, Perks, and Benefits We offer a competitive compensation package, with a salary range of $670.00 to $1,774.50 per week, depending on your location and confirmed job-related skills and experience. We also offer a range of perks and benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. Conclusion If you're looking for a career where you can make a real difference in people's lives, then blithequark is the place for you. As a Fiber Customer Support Analyst, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will have the chance to develop your skills and knowledge, and to grow and develop in your career. So why not apply today and join the blithequark team? Apply for this job