**Mental Health Customer Service Representative (Remote) at blithequark**

Join the dynamic team at blithequark as a Mental Health Customer Service Representative and become a vital part of our mission to deliver exceptional patient care and support. As a key member of our customer-facing team, you will be the first point of contact for patients, healthcare providers, and medical staff, providing empathetic and informative support to ensure seamless interactions and outstanding experiences. **Overview** At blithequark, we are committed to advancing health and wellbeing for all through innovative genetic testing and precision medicine solutions. Our team of dedicated professionals is passionate about delivering actionable genetic insights that guide treatment decisions and improve patient care. As a Mental Health Customer Service Representative, you will play a critical role in supporting our customers, from clinics and physicians to patients and medical staff, by providing expert guidance and assistance. **Responsibilities** As a Mental Health Customer Service Representative, your primary responsibilities will include: * Coordinating testing services for patients by reviewing test request forms and additional documentation, ensuring accurate and timely testing. * Collaborating with healthcare providers to complete required documentation and sample submission. * Confirming insurance eligibility and benefit levels. * Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time. * Managing assigned work independently, meeting production and quality metrics, and working closely with the technology, revenue cycle, field sales, and lab teams to ensure prompt handling of orders and billing processes. * Identifying issues and trends, and collaborating with your team and leadership to develop best practices that ensure exceptional service and experience for all customers. * Participating in the Quality Assurance plan and adhering to applicable CLIA and HIPAA regulations. **Qualifications** To succeed in this role, you will need: * A High School diploma or equivalent, with at least 1 year of relevant experience, or an associate or bachelor's degree. * Fluency in Spanish is preferred, but not required. * Excellent interpersonal and communication skills, with the ability to empathize with customers and provide clear, concise information. * A high net typing speed, with the ability to manage multiple tasks simultaneously and work under pressure. * Proficiency in PC applications, including Excel, Word, Internet, and email. * Strong organizational and task management skills, with the ability to prioritize tasks and meet deadlines. * A passion for problem-solving and identifying patterns, with a willingness to learn and adapt. * A hardworking attitude, with a commitment to teamwork and supporting others. **Physical Requirements** This role requires sedentary work, with occasional lifting of up to 10 pounds. You will be required to work in a stationary position, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. You will also use equipment and tools necessary to perform essential job functions. **Equal Employment Opportunity** At blithequark, we recognize that our people are our strength, and we value the diverse talents they bring to our global workforce. We are an equal opportunity employer and place a high value on diversity and inclusion. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. **About blithequark** blithequark is a leading genetic testing and precision medicine company dedicated to advancing health and wellbeing for all. We discover and offer genetic tests that help assess the risk of developing disease or disease progression and guide treatment decisions across medical specialties where genetic insights can significantly improve patient care and lower healthcare costs. For more than 30 years, our scientific expertise has brought actionable genetic insights to millions of people. Today, we continue to innovate across hereditary cancer risk, reproductive health, oncology, urology, and mental health. **Why Join blithequark?** As a Mental Health Customer Service Representative at blithequark, you will have the opportunity to: * Work in a dynamic and supportive team environment that values diversity and inclusion. * Develop your skills and expertise in a rapidly evolving field. * Make a meaningful impact on patient care and wellbeing. * Enjoy a comprehensive benefits package, including competitive compensation, paid time off, and professional development opportunities. * Participate in our inclusive work environment, where we welcome all applicants and provide reasonable accommodations for applicants' and employees' needs. **How to Apply** If you are a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Important Notice** blithequark will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with blithequark will come from our employees, whose email addresses end with "@blithequark.com." Apply for this job